One benefit to making our products right here in Austin, Texas is that we can keep a close eye on quality. We carefully inspect every product, and stand behind our work with a lifetime warranty to the original owner against defects in materials and workmanship. If any product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion.
Our warranty does not cover any damage due to neglect, improper care, accident, normal wear and tear, or getting chewed on. For those types of repairs, please see our Repairs page.
In short, if we screwed up, we’ll make it right.
If you need to return a product under warranty, email us at firstname.lastname@example.org and we will get you taken care of.