Shipping & Returns
Free Shipping & Easy Returns
We ship all items out as fast as we can, and most orders ship within 2-3 business days. UPS Ground and UPS 2nd Day Air are available for a non-refundable fee. Once your order has shipped, we will email you a tracking number.
For a Custom Color Martingale Collar, please allow an additional week.
Please be aware that delivery times are estimated and are not guaranteed. Delays beyond our control may occur, particularly during winter months and around holidays.
In the unlikely event of damage upon arrival please immediately send photos of the damage to firstname.lastname@example.org.
Unfortunately, we are unable to ship internationally at this time. Please check our Retailers to see if there is a store near you.
Products Purchased From Us Directly
We gladly accept returns of unused products purchased at dogplusbone.com.
To be eligible for a refund:
- Complete and return a Return Request form to email@example.com within 7 days of delivery.
- Carefully pack up and return items in the exact condition they were received, unworn in like-new condition with all tags attached.
- Promptly ship the package so that it is received within 30 days of purchase.
Custom Color Martingale Collars and sale items are not eligible for return.
Please be aware that products received with tags detached, tags retied, or products that appear worn or soiled will not be refunded or returned to the customer. They will be donated to a rescue partner.
Out of fairness to all customers, we cannot make any exceptions to this policy.
We are happy to provide a prepaid USPS return shipping label at a cost of $5 (deducted from your refund) or you can return the items at your own expense to:
Dog + Bone
1308 East Common Street, Suite 205
New Braunfels, TX 78130
We cannot be responsible for lost packages so please ship via a method that includes tracking and insurance.
Please allow up to one week after receipt for processing of your return.
Items Purchased From Dog + Bone Retailers
Any product purchased from other resellers must be returned to the place of purchase in accordance with that retailer’s policy.
Warranty Related Returns
For any returns related to warranty claims, please see Our Guarantee.